Under normal circumstances, we do not offer refunds since there is no way for you to 'return' the downloaded program or your license code. The program's capabilities are clearly indicated in the features list, and in the desktop site guided tour. If you need assistance to familiarize yourself with all it's features, we are happy to help.
However, if after purchasing SoapMaker you find it does not perform as advertised, or you experience a
problem installing or running it which we are unable to help you resolve, you may request a refund
using the desktop refund request form.
NOTE: If you demand a refund without just cause, we reserve the right to retain 10% of the purchase amount to cover bank and administrative costs.